Even satisfaction
can be custom cut.

Service is just as customisable and individual as the modular range too – from the initial contact through consultation to after sales services. This pays dividends for you particularly with respect to process optimisation and quality. Because through this special service we arrive at the optimum cutting performance for each user, prevent downtimes and minimize the risk of unexpected additional costs for our customers.

StM systems are manufactured in Austria and use European branded components throughout.
Hence StM waterjet cutting systems are particularly robust, long-lasting and low-maintenance.

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True quality becomes
evident only after the purchase.

The StM service team supports you with technical service, training courses and high-quality spare parts. For this purpose you have an outstanding well- qualified technical support team and extensive customer service network at your disposal. We provide comprehensive and continuous advise and support from initial information to the development of new value creation potentials.

Personal consulting is our forte. Emergencies are taken care of via a hotline. Where there are technical problems we help by telediagnosis via the telephone or via the standard pre-installed remote maintenance software. Should this not be sufficient we dispatch an engineer within 24 hours. When travelling our “Waterjet App” guarantees effective support.

  • Service & personal support
  • Test service
  • Warranties
  • Finance
  • Maintenance service
  • Live demo
  • Training courses
  • Software download

StM
Remote Support

The StM support team is pleased to assist by means of the remote maintenance software.

To install the software please use the download link, save the file to your computer and implement by double click. Afterwards please submit ID and password.

StM service team in Austria:
Tel. +43 6458 20014-100
Monday to Friday 8.00 a.m. – 4.00 p.m.
24 hour service possible on request

StM service team in Germany:
Tel. +49 9721 946994-10
Monday to Friday 8.00 a.m. – 12.00 p.m. & 1.00 p.m. – 5.00 p.m.
24 hour service possible on request

Costs of telephone support: € 120,00 / hour
(billing by minutes)

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